This Privacy Policy explains how Conversion (operated by Relentlo, Inc.) collects, uses, and shares your personal information—any data that can identify you as an individual. We want you to understand your rights and choices regarding your information.
We update this Privacy Policy periodically to reflect changes in applicable laws, new technologies, and evolving security practices. Updated versions will be posted on our website at https://conversion.ai/. If we make significant changes that affect how we handle your existing information, we'll notify you in advance through appropriate channels.
Questions about this policy? We're here to help—feel free to reach out to us anytime.
This Privacy Policy applies to our website at https://conversion.ai/, our mobile applications, social media presence, and any personal information we collect when you contact us directly through phone, email, or other communication methods.
By using our services on any device—whether computer, mobile phone, tablet, or otherwise—you agree to the terms outlined in this Privacy Policy. If you don't agree with these terms, please don't use our services.
We recommend checking this Privacy Policy periodically to stay updated on how we handle your information.
Categories of Personal Data We May Collect
| Category of Personal Information Collected | Source | Purpose for Collection | Categories of Recipients |
|---|---|---|---|
| Your name, email address, phone number, business or personal address, and any other details you share with us. | When you visit our website, contact us directly, sign up for our services, or interact with us in other ways. | To communicate with you, respond to your inquiries, verify your identity when needed, and fulfill our legal requirements. | Trusted marketing partners, IT service providers, and other business partners who help us serve you better. |
| Your IP address, device identifiers, browser type, pages you visit, links you click, your location (state and country), visit timestamps, and the websites that brought you to us. | Through your interactions with our website, including cookies and similar tracking technologies (more details below). | To improve our website performance, enhance our services, protect against fraud and security threats, and meet legal obligations. | Third-party providers who assist with fraud prevention and website analytics. |
| Payment information including credit card numbers, billing addresses, payment method details, and transaction history. | When you make purchases, subscribe to our services, or process payments through our platform. | To process transactions, manage subscriptions, handle refunds, prevent fraudulent activities, and maintain financial records for accounting and tax purposes. | Payment processing platforms |
| Other identifying information you voluntarily provide such as profile photos, social media handles, preferences, survey responses, feedback, and any additional personal details you choose to share. | When you create an account, complete your profile, participate in surveys, provide feedback, or communicate with our support team. | To personalize your experience, improve our services, provide customer support, conduct research and analysis, and fulfill specific requests you make. | Service providers, business partners, and parties are authorize, access or authenticate |
When you visit our website, we automatically collect technical information about your visit. This includes your IP address, device type, browser, operating system, the pages you view, how long you spend on each page, and where you came from before visiting our site. We use this information for statistical analysis, research, and to improve your experience.
Cookies are small text files stored on your device when you visit our website. Each cookie is unique to your browser and contains anonymous information like a unique identifier and our website's domain name. Cookies can't run programs or contain viruses, and they don't collect personally identifiable information.
Essential Cookies These cookies are necessary for our website to function properly. They allow you to log into your account, access secure areas, and use basic features. Without these cookies, some parts of our website won't work.
Functionality Cookies These cookies remember your preferences and settings to make your experience more personalized. For example, they'll remember your username and account choices for future visits.
Analytics Cookies These cookies help us understand how visitors use our website by collecting anonymous usage data. This information helps us improve our website's performance and user experience.
You can control cookies through your browser settings, but keep in mind that blocking essential cookies may prevent some website features from working properly. You can find instructions for managing cookies in most browsers' help sections.
Stop Marketing Communications: Unsubscribe from our emails, direct mail, phone calls, and text messages at any time.
Update Your Information: Correct or update your personal details whenever needed.
Remove Your Content: Request removal of information you've posted on our platforms (though we may not always be able to remove everything).
Email Instructions: Follow the unsubscribe links in our marketing emails.
Contact Us Directly: Use any of the contact methods listed in our "Contact Us" section below.
We may share your information in these situations:
Service Providers: With companies that help us operate our business, like IT support or marketing services.
Business Partners: With partners who may contact you with relevant offers.
Legal Requirements: When required by law, legal process, or to protect safety and security.
Business Transfers: If our company is sold or merged, your information may be transferred to the new owners.
With Your Consent: When you specifically agree to share your information.
Public Posts: Any information you voluntarily post publicly (like reviews or comments) becomes publicly available.
We may also share anonymous, aggregated information that doesn't identify you personally.
We keep your personal information only as long as needed to provide our services, fulfill business purposes, meet legal requirements, and enforce our agreements.
We use industry-standard security measures to protect your information, including physical, electronic, and administrative safeguards. However, no internet transmission or storage system is completely secure. If you suspect a security issue, please contact us immediately.
Our services aren't intended for anyone under 18 years old, and we don't knowingly collect information from children without parental consent. If we discover we've collected a child's information, we'll delete it promptly. Parents can contact us to review or delete any information we may have about their child.
We process your information based on:
Your Consent: When you've agreed to specific uses of your information.
Contract Performance: When necessary to provide services you've requested.
Legal Obligations: When required by law.
Legitimate Interests: When we have valid business reasons that don't override your privacy rights.
| Purpose | Legal Basis |
|---|---|
| Providing services to you | Contract performance |
| Preventing fraud | Legitimate interests (protecting both of us) |
| Regulatory compliance | Legal obligations |
| Improving efficiency and quality | Legitimate interests (business improvement) |
| Protecting confidential information | Legitimate interests (trade protection) |
| Website analytics | Legitimate interests (service improvement) |
| Security and access control | Legitimate interests and legal obligations |
| Marketing communications | Legitimate interests (business promotion) |
We may send you updates about our products and services via email, text, phone, or mail. We have legitimate business interests in marketing to our customers, so we don't always need separate consent. However, when consent is required, we'll ask clearly.
We respect your information and never sell it to other companies for their marketing purposes. You can opt out of marketing communications anytime by contacting us.
Our website may link to external sites like social media platforms. These sites have their own privacy policies, and we're not responsible for their practices. Please review their privacy policies before sharing any information.
Your information may be stored at our offices and with our service providers, some of whom may be located outside your country.
If you're in the EEA, we may transfer your information to countries with different data protection laws, including the United States. When we do this, we ensure appropriate safeguards are in place to protect your information according to applicable laws.
By using our services, you consent to these transfers as described in this Privacy Policy.
Depending on where you live, you may have the right to:
Access: Request information about what personal data we have about you.
Correction: Update inaccurate or incomplete information.
Deletion: Request that we delete your information (subject to legal requirements).
Restriction: Limit how we use your information.
Objection: Object to certain uses of your data.
Portability: Receive your data in a portable format.
Automated Decision-Making: Opt out of automated processing that significantly affects you.
If you're a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
Right to Know: What personal information we collect, use, disclose, and sell.
Right to Delete: Request deletion of your personal information.
Right to Opt-Out: We don't currently sell personal information, but if we did, you could opt out.
Non-Discrimination: We won't discriminate against you for exercising your rights.
You can make up to two data access requests per year. Contact us using the information in our "Contact Us" section to exercise these rights.
Contact us using the information in the "Contact Us" section below. Please include:
Identification: Enough information for us to identify you (full name, address, customer reference).
Verification: Proof of identity (copy of driver's license or passport).
Request Details: What right you want to exercise and what information your request relates to.
We may ask for additional verification before fulfilling your request to ensure security.
We want to address any concerns you have about how we handle your information. Please contact us first using the information below.
If we can't resolve your concerns, you can file complaints with:
US Residents: Federal Trade Commission (https://www.ftc.gov/news-events/news/press-releases/2014/05/file-consumer-complaint-ftc-your-mobile-device)
EU/EEA Residents: Your local data protection authority (https://commission.europa.eu/law/law-topic/data-protection/reform/rights-citizens/redress/what-should-i-do-if-i-think-my-personal-data-protection-rights-havent-been-respected_en)
Our website is hosted in the United States. If you're visiting from another country, your information may be transferred to and processed in the US, where data protection laws may differ from your country's laws. By using our website, you consent to this transfer and processing.
300 Beale St, Ste A
San Francisco, 94105, CA