Conversion Privacy Policy

Introduction

This Privacy Policy explains how Conversion (operated by Relentlo, Inc.) collects, uses, and shares your personal information—any data that can identify you as an individual.
We want you to understand your rights and choices regarding your information.
We update this policy periodically to reflect changes in applicable laws, new technologies, and evolving security practices. Updated versions are posted at https://conversion.ai/. Significant changes will be communicated in advance.

Applicability

Applies to:

• Our website at https://conversion.ai/
• Mobile applications
• Social media presence
• Any personal information collected via direct contact (phone, email, etc.)

By using our services on any device, you agree to this policy.

Categories of Personal Data We May Collect

1. Name, email, phone, address, and other personal details

• Source: When you visit our website, contact us, sign up, or interact with us
• Purpose: Communicate with you, respond to inquiries, verify identity, fulfill legal requirements
• Recipients: Trusted marketing partners, IT service providers, other business partners

2. IP address, device identifiers, browser type, visited pages, clicks, location, timestamps, referring sites

• Source: Through website interactions, cookies, and tracking technologies
• Purpose: Improve performance, enhance services, protect against fraud/security threats, meet legal obligations
• Recipients: Fraud prevention providers, analytics providers

3. Payment information (credit card numbers, billing addresses, payment method details, transaction history)

• Source: Purchases, subscriptions, payment processing through our platform
• Purpose: Process transactions, manage subscriptions, handle refunds, prevent fraud, maintain financial records
• Recipients: Payment processing platforms

4. Other identifying info (profile photos, social media handles, preferences, survey responses, feedback)

• Source: Account creation, profile completion, surveys, feedback, support communications
• Purpose: Personalize experience, improve services, provide support, conduct research/analysis, fulfill specific requests
• Recipients: Service providers, business partners, authorized parties

Website Tracking & Cookies

We collect: IP address, device type, browser, OS, pages viewed, time on site, and referrer.
Types of cookies:

• Essential: Required for site functionality, login, secure areas.
• Functionality: Store preferences and settings for personalization.
• Analytics: Collect anonymous usage data to improve performance.

Managing cookies: You can block them in browser settings, but blocking essential cookies may break functionality.

Your Privacy Choices and Rights

You can:

• Stop marketing communications anytime.
• Update your personal details.
• Request removal of posted content (may not be fully possible).

How:

• Follow unsubscribe links in emails.
• Contact us via “Contact Us” details below.

How We Share Your Information

• Service Providers: IT support, marketing services
• Business Partners: Relevant offers
• Legal Requirements: As required by law or to protect safety
• Business Transfers: In case of sale/merger
• With Your Consent: When you agree
• Public Posts: Anything posted publicly is public
• Anonymous Data: May be shared without identifying you

Data Retention and Security

• Retained only as long as needed for services, business, legal, and contract obligations.
• Industry-standard physical, electronic, and administrative safeguards.
• No system is 100% secure — contact us immediately if you suspect an issue.

Children's Privacy

Not intended for under 18. No knowing collection without consent; delete promptly if discovered.

Legal Basis for Processing

• Consent
• Contract performance
• Legal obligations
• Legitimate interests (fraud prevention, business improvement, trade protection, analytics, marketing)

Marketing Communications

We may contact you via email, text, phone, or mail.

• Legitimate interest in marketing to customers (sometimes without separate consent)
• Never sell personal information
• Opt-out anytime

Third-Party Websites

Links to other sites — review their privacy policies before sharing info.

International Data Transfers

• Data may be stored/processed outside your country, including the US.
• Appropriate safeguards are applied.
• Using our services = consent to such transfers.

Your Privacy Rights

General rights: Access, correction, deletion, restriction, objection, portability, opt-out of automated decisions.

California Residents (CCPA):

• Right to know, delete, opt-out (no selling currently), and be free from discrimination.
• Up to two data access requests per year.

Request process: Provide identification, proof of identity, and request details. May need additional verification.

Complaints

• Contact us first.
• If unresolved:
  • US: Federal Trade Commission complaint link
  • EU/EEA: Local data protection authority link

International Visitors

Data hosted in the US; laws may differ.

Contact Us

Email: privacy@conversion.ai
Address: 300 Beale St, Ste A, San Francisco, CA 94105