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Lead Scoring & Routing

Score leads on who they are and what they do.

Score every contact on fit and engagement, let AI tune the model against the deals you win, and route each lead to the right rep.

Buying intent Min None Max 60
Pricing page visits Page visit ยท Each match ยท Last 30 days ยท Decay 10

Activity

Activity type Page visit
Page URL contains /pricing

Scoring

Scoring method Every occurrence
Max contribution 50 points

Timing

Timeframe Recent activity
Window 30 days
Decay Reduce points as activity ages

Example

Each visit in the last 30 days adds 10 points, up to 50 per contact. Each visit in the last 30 days adds 10 points, fading as it ages, up to 50 per contact.

30 days ago
48 days ago Today

This contact earns +50 points from 5 visits. This contact earns +24.7 points from 5 visits.

Demo request Form submission ยท Once ยท Last 90 days ยท Decay 30
Webinar attended Campaign status changed ยท Once ยท Last 60 days 15

Used by MOps teams replacing Marketo, Pardot, and HubSpot.

How scoring works.

Rules add points for who a contact is and what they do, tiers turn the totals into a grade, and the grade goes wherever you route leads.

Ideal customer Min None Max 60
VP or above 20
Enterprise company 25
Target industry 15
Competitor 30

Score who fits

Add points for the titles, companies, and industries you sell to, and take them away for competitors and other poor fits.

Fit

How closely a contact matches your ideal customer.

C B A
Minimum score -100
Tier B starts at 20
Tier A starts at 60 50
Maximum score 100

Engagement

How a contact interacts with your business over time.

3 2 1

Draw the tier lines

Set each score's range and drag the boundaries between its three tiers, A to C for fit and 1 to 3 for engagement.

Fit ร— engagement

Find the overlap between who fits and who is engaging.

A1 312 3%
A2 540 4%
A3 1,106 9%
B1 428 3%
B2 1,284 10%
B3 2,915 23%
C1 190 2%
C2 1,037 8%
C3 4,668 37%

Read fit and engagement together

The grid crosses fit with engagement, so sales can start with the best-fit, most engaged contacts and see how many sit in every other cell.

Changes apply immediately
Fit score Not written Fit Score
Engagement score Not written Engagement Score
Total score Not written Lead Score
Fit tier Not written Fit Tier
Engagement tier Not written Engagement Tier

Write the grade to your fields

Map each score and tier to a contact field for audiences and workflows, synced to the linked Salesforce lead or contact.

Keep the model tuned to what closes.

Every night Conversion backtests your scoring model against the deals you won and lost, then proposes changes with the evidence behind each one. Review them yourself, or let them apply on their own.

Model precision 68% 70% 74%
If applied +6% +4% +1%
A-tier conversion 31%
Lookback 90 days
Contacts rescored 1,284
Period This week
Last backtest 2d ago
Next run Tonight 2:00 AM
Proposed changes 3 pending2 pending1 pending
Backtested nightly against closed-won and closed-lost outcomes from Salesforce.
Mode Suggest only Auto-apply
Meeting booked High-intent activity Adjust weight Apply Dismiss
Applied ยท Meeting booked ยท +30 โ†’ +40 Undo
Change Before After
Rule weight +30 +40
Model precision 68.0% 70.4%

Contacts who booked a meeting converted at 3.1x the model baseline over the last 90 days. The current weight underprices the strongest signal in the model.

Pricing page viewed 2+ times, last 14 days High-intent activity New rule Apply Dismiss
Applied ยท Pricing page viewed 2+ times, last 14 days ยท Add +15 Undo
Change Before After
Rule weight Not scored +15
Model precision 70.4% 73.5%

Present in 68% of closed-won contacts but unscored today, found in the web activity your warehouse syncs from Snowflake.

Content downloaded High-intent activity Remove rule Apply Dismiss
Applied ยท Content downloaded ยท Remove +10 Undo
Change Before After
Rule weight +10 Not scored
Model precision 73.5% 74.3%

No lift over the baseline (0.98x). The rule fills the B tier with contacts who never advance, which slows routing for the SDR team.

Every change is logged, attributed to the agent, and reversible from History.

Change the model without the guesswork.

Every rule shows what it does before it goes live, every publish is a version you can restore, and every score comes with its reason.

Scoring

Scoring method Every occurrence When frequency is met
Frequency At least 3 times
Every occurrence Each matching activity contributes points independently.
Once per contact Repeated matches donโ€™t add more points.
When frequency is met Contributes once while the activity count matches.

Route every lead to the right rep.

Workflows pick up contacts as they reach a grade, rotate them across a team or keep them with the account's owner, and log why each lead went where it did.

Contact meets criteria
Fit Tier is A
Routing
Round robin Enterprise West
Slack message
Send message in #enterprise-leads

Rotate leads across a team

A Routing step hands each A-tier lead to the next rep in the group with round robin, then posts it to the team's Slack channel.

Routing
Assignment Round robin Specific owner
Group Choose a group Enterprise West Enterprise West 3 members Enterprise East 4 members Mid-Market 6 members
Next up Priya Raghunathan 3 members in Enterprise West. Manage group

Keep accounts with their owner

Pick the group to rotate through, and when a lead's account already has an owner on the team, the lead goes to them first.

ER Elena Ruiz Route A-tier leads ยท 184ms Round robin
Why Priya Raghunathan?
Account owner. Tailspin has no owner yet. Skipped Grant Whitfield. Deactivated in Salesforce. Rotation position. Enterprise West resumed at seat 2 of 3. Capacity checked. Priya Raghunathan is under the daily cap. Assigned. Contact owner set to Priya Raghunathan.

See why each lead went where it did

Every decision is logged with the checks behind it: the account owner, reps skipped along the way, and where the rotation picked up.

Contact meets criteria
Fit Tier is B
Assign to Salesforce lead queue
Assign to Inbound SDR queue
Create Salesforce task
Create task

Queue the rest in Salesforce

B-tier leads go to a Salesforce lead queue for your team to assign, with a task on the record so the follow-up has an owner.

FAQ

Common questions

What marketing ops teams ask before they rebuild their scoring model.

Scores come from rules you can read, and AI keeps them tuned. Every night Conversion backtests the model against closed-won and closed-lost outcomes from Salesforce and proposes changes, like raising a weight, adding a rule, or removing one that doesn't predict revenue, with the evidence for each. Apply them one at a time or switch to auto-apply. Every change is logged and can be undone.

Every contact gets a letter for fit and a number for engagement. A is the best fit and C the weakest, and 1 is the most engaged and 3 the least, so an A1 matches who you sell to and is active right now. You set the score range behind each letter and number.

Form submissions, page visits, email opens and clicks, campaign membership and status changes, and custom events such as product actions. Each can be filtered, like page visits to your pricing page, and email opens and clicks leave out bots.

Points can fade gradually to zero or stay whole until they expire, over the number of days you set, and a rolling window limits which activity counts at all. A cap on a rule or a group keeps one signal from running away with the score.

Active scores re-evaluate every few minutes. Engagement fades on its own as activity ages, so scores change even when nobody does anything, and only changed scores are written to your fields.

Changes save to a draft while you work, and each rule's example shows what a sample contact would earn. Nothing publishes while a rule has an issue, and every published version stays in the history, ready to preview or restore.

Routing runs in workflows. A Routing step rotates leads across a group with round robin or assigns a specific owner, can keep a contact with the owner of its account, and falls back to another group or owner when nobody is eligible. Every decision is logged with the checks behind it, and owner changes write back to Salesforce.

Yes. Lead scores are calculated for each contact, and fit rules can read the contact's company and its opportunities, so account traits like size, industry, and open deals count toward each person's score.

See your scoring model rebuilt with rules sales can read.

Bring the rules you score with today, and we'll rebuild them in Conversion during the demo, decay and tiers included.