Skip to main content
Conversion Avalara
Built for the Avalara marketing team

One system of record for Avalara's inbound

Growth added systems faster than anyone could connect them, so routing, campaign ops, and reporting each live somewhere else and a person sits in every handoff. Conversion is the agentic marketing automation platform that holds the data in one place and puts agents on the work between the systems.

75%

reduction in MOps time spent on recurring work

10x

faster campaign-to-launch cycle time

4 weeks

average migration, running in parallel with Marketo

SOC 2

Type II certified, with approval-first AI agents

The challenge

When growth outruns the systems around it

Marketo orchestrates the campaigns. The strain sits in everything around it: routing logic in one place, requests in another, reporting in a third, and manual effort holding the seams together.

Routing built and kept by hand

Tens of thousands of inbound inquiries a month move through logic that lives outside the MAP, assembled over time and maintained by whoever inherited it. Every definition change turns into a project.

Leads fall out over small things

A typo or a missing field is enough to drop someone into the wrong sequence or out of the flow entirely. Nobody catches it until the pipeline number comes up short.

Every ask becomes a ticket

Campaign, reporting, and routing requests all queue up and turn into back and forth. The work is rarely hard. It is spread across systems that do not share a record, so it moves at the speed of the next reply.

Conversion Agents

Agents in the gaps between your systems

Agents route inbound on the full record, catch the missing field before it costs you the lead, and turn plain requests into drafted work. Every agent is permission-scoped, approval-first, and fully auditable, so your team reviews before anything goes live.

Routing that reads the whole record

Agents route on demographics, engagement, and account context held in one place, instead of a rule tree maintained across tools. When a definition changes, it changes once.

Requests come back done

Ask in plain English and an agent builds the audience, drafts the campaign, and runs pre-send QA. Your team approves the work instead of queueing it.

When a ticket lands

MOps Intake

Before each send

Campaign QA

Every Friday at 4pm

Weekly Performance Digest

Every 30 minutes

Deliverability Watch

When you ask

Audience Builder

When a new lead arrives

Lead Routing

Daily at 2am

List Hygiene

Every Monday at 9am

Pipeline Reporter

Continuously

Sync Watchdog

When you ask

Account Brief Writer

When a ticket lands

MOps Intake

Before each send

Campaign QA

Every Friday at 4pm

Weekly Performance Digest

Every 30 minutes

Deliverability Watch

When you ask

Audience Builder

When a new lead arrives

Lead Routing

Daily at 2am

List Hygiene

Every Monday at 9am

Pipeline Reporter

Continuously

Sync Watchdog

When you ask

Account Brief Writer

Continuously

Lifecycle Stage Mover

When a lead qualifies

MQL to SDR Handoff

When you draft an email

Subject Line Optimizer

Before each send

Send Time Optimizer

After each webinar

Webinar Follow-Up

Every hour

Intent Signal Watcher

Daily

Churn Risk Notifier

Monthly

Re-engagement Wrangler

When you ask

Localization Agent

Weekly

Nurture Gap Finder

Continuously

Lifecycle Stage Mover

When a lead qualifies

MQL to SDR Handoff

When you draft an email

Subject Line Optimizer

Before each send

Send Time Optimizer

After each webinar

Webinar Follow-Up

Every hour

Intent Signal Watcher

Daily

Churn Risk Notifier

Monthly

Re-engagement Wrangler

When you ask

Localization Agent

Weekly

Nurture Gap Finder

Approval-first · Permission-scoped · Auditable · SOC 2 Type II

The data layer

One record per person, across every system

Salesforce leads, contacts, accounts, and custom objects sync natively and bidirectionally, with native connections to Snowflake, BigQuery, Databricks, Redshift, and PostgreSQL when you want warehouse fields in the same place. Routing, segmentation, and reporting all read the same record.

Salesforce

System of record

Lead.Status updated 2s ago
Account.Industry synced 5s ago
Opportunity.Amount changed 8s ago
Campaign.Members added 12s ago
Contact.Email verified 15s ago
Opportunity.Stage progressed 18s ago
Lead.Status updated 2s ago
Account.Industry synced 5s ago
Opportunity.Amount changed 8s ago
Campaign.Members added 12s ago
Contact.Email verified 15s ago
Opportunity.Stage progressed 18s ago
Conversion

Conversion

Execution layer

0 records synced today avg latency <2s

Bidirectional

Configurable conflict resolution

Campaign sync

Members, statuses, and lead assignment

Custom objects

Standard and custom Salesforce objects

Audit trail

Detailed change history on every sync

Connects natively to your stack

Salesforce Snowflake BigQuery Databricks Redshift PostgreSQL
MAP parity

The campaign orchestration you already rely on

Programs, nurtures, forms, scoring, and Salesforce campaign sync all work the way your team expects. Consolidating the systems around your MAP does not mean giving up what your MAP does well.

Dynamic Email Studio

Drag-and-drop builder with live CRM and warehouse fields. Hyper-personalize every message with dynamic content blocks.

Query Engine & Segmentation

Trigger workflows from CRM changes, product events, and enrichment data. Build audiences with a powerful query builder.

Campaigns & Folders

Organize and manage campaigns at scale with folders, tagging, and team collaboration.

Real-Time Workflows

Visual workflow builder with branching, delays, and AI-powered actions that trigger in real time.

Forms & Pages

Build branded forms and landing pages that feed directly into your workflows. No need for separate tools.

CRM Sync & Auditing

Enterprise Salesforce sync with bidirectional updates, conflict resolution, and full audit logs.

Reporting

Campaign performance tied to pipeline and revenue by persona, segment, and lifecycle stage.

Liquid Templating

Advanced personalization with Liquid syntax for conditional content, loops, and dynamic blocks.

A/B Testing

Test subject lines, content, send times, and workflows to optimize every touchpoint.

RBAC Controls

Fine-grained role-based access control for teams. Enterprise-grade permissions.

The migration

Consolidate without a big-bang cutover

Marketo stays live while Conversion runs in parallel. Our team handles the move, yours keeps shipping, and nothing cuts over until it has been checked against what you run today.

Forward-deployed engineers run it

FDEs migrate your workflows, lists, templates, and scoring models, then QA every component before anything goes live.

About 1-2 hours a week from your team

For roughly three weeks. That's the full time commitment while the migration runs in the background.

Parallel run, zero downtime

Nothing is cut over until every workflow has been verified against the Marketo original. No dark period, no lost sends.

A team that stays embedded

Deployment strategists work inside your marketing org through launch and beyond, with structured workshops in the first weeks and as many as your team wants after.

Used by MOps teams replacing Marketo, Pardot, and HubSpot.

See it running on Avalara's data

Book a working session with our team. We'll tailor the demo to your stack and show you exactly how the migration would run.

FAQ

Frequently asked questions

Every migration is led by a dedicated deployment strategist, with forward-deployed engineers moving your programs, smart lists, email templates, and scoring models. The average timeline is about four weeks, running in parallel with Marketo the whole way, and nothing is cut over until it has been verified against the original.

Yes. Custom objects are first-class: available in segments, personalization, and workflow triggers, with full relationship support. Conversion also connects natively to Snowflake, BigQuery, Databricks, Redshift, and PostgreSQL, where tables and views become usable objects in the platform. Marketing ops configures it in the UI, no engineering tickets required.

The recurring operational work: lead routing, ticket intake and triage, audience building from plain-English requests, pre-send campaign QA, list hygiene, and sync monitoring. Every agent is permission-scoped, approval-first, and fully auditable, so your team reviews anything before it ships.

It replaces the marketing automation platform rather than sitting beside it, and it brings forms, landing pages, email, workflows, scoring, and reporting onto one data model. The platform is built for marketing operations teams at enterprise companies, and common tasks like building emails, creating segments, and launching workflows are straightforward.

Ready to see it on Avalara's data?

Book a working session and we'll show agents routing on the full record, the data model underneath them, and what moving the campaign layer off Marketo looks like.