Skip to main content
Conversion ServiceTitan
Built for the ServiceTitan marketing team

One platform for ServiceTitan's Salesforce and Snowflake data

Product usage sits in the warehouse, the account picture sits in Salesforce, and getting either into a campaign means middleware and someone who knows where everything lives. Conversion is the agentic marketing automation platform that connects both natively, then puts agents on the audience building.

75%

reduction in MOps time spent on recurring work

10x

faster campaign-to-launch cycle time

4 weeks

average migration, running in parallel with Marketo

SOC 2

Type II certified, with approval-first AI agents

The challenge

Marketo makes every audience a project

Your team can describe the audience it wants in a sentence. Getting Marketo to build it takes middleware, a data pull, and someone who already knows which system holds the answer.

Usage data behind a middleware hop

Product behavior lands in Snowflake, then has to be piped through reverse ETL before Marketo can act on it. Every new audience starts as a pipeline request instead of a campaign.

Finding the data is the job

Segmenting on product usage means knowing which field in which system holds the signal. For anyone newer to the instance, that is a day of hunting before a single email gets drafted.

Accounts modeled as flat leads

Marketo's lead-centric model struggles to represent real B2B account hierarchies. Records get matched to the wrong account, and the teams downstream spend their week reacting to leads that were never real.

Conversion Agents

The work that turns into tickets and all-nighters

Describe the audience in plain English and an agent builds it, drafts the campaign, and QAs the send. Every agent is permission-scoped and approval-first, so your team signs off before anything ships.

Audiences from a sentence

Someone asks for the accounts using a product a certain way last quarter, and an agent builds the segment, drafts the campaign, and QAs it before send. No field hunting, no pipeline request, no waiting on a specialist.

Routing without the rules tree

Matching and routing agents work off your full Salesforce context, so records reach the right owner and the right account without another branch bolted onto a logic tree nobody wants to maintain.

When a ticket lands

MOps Intake

Before each send

Campaign QA

Every Friday at 4pm

Weekly Performance Digest

Every 30 minutes

Deliverability Watch

When you ask

Audience Builder

When a new lead arrives

Lead Routing

Daily at 2am

List Hygiene

Every Monday at 9am

Pipeline Reporter

Continuously

Sync Watchdog

When you ask

Account Brief Writer

When a ticket lands

MOps Intake

Before each send

Campaign QA

Every Friday at 4pm

Weekly Performance Digest

Every 30 minutes

Deliverability Watch

When you ask

Audience Builder

When a new lead arrives

Lead Routing

Daily at 2am

List Hygiene

Every Monday at 9am

Pipeline Reporter

Continuously

Sync Watchdog

When you ask

Account Brief Writer

Continuously

Lifecycle Stage Mover

When a lead qualifies

MQL to SDR Handoff

When you draft an email

Subject Line Optimizer

Before each send

Send Time Optimizer

After each webinar

Webinar Follow-Up

Every hour

Intent Signal Watcher

Daily

Churn Risk Notifier

Monthly

Re-engagement Wrangler

When you ask

Localization Agent

Weekly

Nurture Gap Finder

Continuously

Lifecycle Stage Mover

When a lead qualifies

MQL to SDR Handoff

When you draft an email

Subject Line Optimizer

Before each send

Send Time Optimizer

After each webinar

Webinar Follow-Up

Every hour

Intent Signal Watcher

Daily

Churn Risk Notifier

Monthly

Re-engagement Wrangler

When you ask

Localization Agent

Weekly

Nurture Gap Finder

Approval-first · Permission-scoped · Auditable · SOC 2 Type II

The data layer

Snowflake and Salesforce in one segmentable context

Connect Snowflake and Salesforce natively, custom objects included, so product usage sits next to the account record. Segment on product behavior against account data without staging any of it through middleware first.

Salesforce

System of record

Lead.Status updated 2s ago
Account.Industry synced 5s ago
Opportunity.Amount changed 8s ago
Campaign.Members added 12s ago
Contact.Email verified 15s ago
Opportunity.Stage progressed 18s ago
Lead.Status updated 2s ago
Account.Industry synced 5s ago
Opportunity.Amount changed 8s ago
Campaign.Members added 12s ago
Contact.Email verified 15s ago
Opportunity.Stage progressed 18s ago
Conversion

Conversion

Execution layer

0 records synced today avg latency <2s

Bidirectional

Configurable conflict resolution

Campaign sync

Members, statuses, and lead assignment

Custom objects

Standard and custom Salesforce objects

Audit trail

Detailed change history on every sync

Connects natively to your stack

Salesforce Snowflake BigQuery Databricks Redshift PostgreSQL
MAP parity

Base platform first, agents second

Programs, smart lists, nurtures, scoring, forms, and the bidirectional Salesforce sync your instance runs on, with per-field sync rules, Account writes, and smart account matching. Everything you do today has a home before a single agent gets involved.

Dynamic Email Studio

Drag-and-drop builder with live CRM and warehouse fields. Hyper-personalize every message with dynamic content blocks.

Query Engine & Segmentation

Trigger workflows from CRM changes, product events, and enrichment data. Build audiences with a powerful query builder.

Campaigns & Folders

Organize and manage campaigns at scale with folders, tagging, and team collaboration.

Real-Time Workflows

Visual workflow builder with branching, delays, and AI-powered actions that trigger in real time.

Forms & Pages

Build branded forms and landing pages that feed directly into your workflows. No need for separate tools.

CRM Sync & Auditing

Enterprise Salesforce sync with bidirectional updates, conflict resolution, and full audit logs.

Reporting

Campaign performance tied to pipeline and revenue by persona, segment, and lifecycle stage.

Liquid Templating

Advanced personalization with Liquid syntax for conditional content, loops, and dynamic blocks.

A/B Testing

Test subject lines, content, send times, and workflows to optimize every touchpoint.

RBAC Controls

Fine-grained role-based access control for teams. Enterprise-grade permissions.

The migration

One more system move, and this one we run

Marketo stays live while Conversion runs in parallel. Our forward-deployed engineers do the moving; your team keeps shipping campaigns the entire time.

Forward-deployed engineers run it

FDEs migrate your workflows, lists, templates, and scoring models, then QA every component before anything goes live.

About 1-2 hours a week from your team

For roughly three weeks. That's the full time commitment while the migration runs in the background.

Parallel run, zero downtime

Nothing is cut over until every workflow has been verified against the Marketo original. No dark period, no lost sends.

A team that stays embedded

Deployment strategists work inside your marketing org through launch and beyond, with structured workshops in the first weeks and as many as your team wants after.

Used by MOps teams replacing Marketo, Pardot, and HubSpot.

See it running on ServiceTitan's data

Book a working session with our team. We'll tailor the demo to your stack and show you exactly how the migration would run.

FAQ

Frequently asked questions

Yes. Conversion is purpose-built for enterprise B2B marketing, with role-based access control, enterprise Salesforce sync with full audit logging, SOC 2 Type II compliance, and a data model built for account hierarchies, custom objects, and warehouse data. Campaigns work like Marketo programs, with member statuses, Salesforce Campaign syncing, and hierarchical folders. Teams running mature Marketo instances are our primary customers.

Every migration is led by a dedicated deployment strategist, with forward-deployed engineers moving your programs, smart lists, email templates, and scoring models. The average timeline is about four weeks, running in parallel with Marketo the whole way, and your team's commitment is roughly one to two hours a week for about three weeks.

Yes. Conversion connects natively to Snowflake, BigQuery, Databricks, Redshift, and PostgreSQL. Tables and views become usable objects in the platform: available in segments, personalization, and workflow triggers, alongside your Salesforce custom objects. Marketing ops configures it in the UI, no engineering tickets required.

They handle the recurring operational work: audience building from plain-English requests, pre-send campaign QA, list hygiene, ticket intake and triage, lead routing, and sync monitoring. Every agent is permission-scoped, approval-first, and fully auditable, so nothing ships until your team reviews it.

Yes. The platform is built for marketing operations teams at enterprise companies, but common tasks like building emails, creating segments, and launching workflows are straightforward. Teams evaluating both consistently tell us Conversion is more capable without being harder to use.

Ready to see it on ServiceTitan's data?

Book a working session and we'll show Conversion segmenting on Snowflake and Salesforce data in one place, agents building the audiences and routing the records, and the migration plan from Marketo.