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Conversion Toast
Built for the Toast marketing team

One system of record for every Toast location

An operator can own five locations and hold a different role at each one. Conversion is the agentic marketing automation platform that models those relationships natively, connects to your warehouse without middleware, and runs pre-sale and post-sale from the same data.

75%

reduction in MOps time spent on recurring work

10x

faster campaign-to-launch cycle time

4 weeks

average migration, running in parallel with Marketo

SOC 2

Type II certified, with approval-first AI agents

The challenge

A lead database cannot hold a multi-location business

Toast markets to people whose relationship to your product changes location by location. Marketo flattens all of that into a single lead record, and everything interesting about it becomes a workaround.

One person, many locations

The same contact can be the general manager at one location and part-time staff at another. Marketo's lead-centric model has no clean way to hold those relationships, and custom objects are read-only in smart lists with limited triggers, so the structure lives outside the platform.

Campaign data arrives a day late

Loads out of the warehouse run on an overnight cycle, and the window widens every time a column is added. Marketo has no native warehouse integration, so activating product, location, or billing data means reverse ETL, engineering effort, and another contract to manage.

Two platforms, two sets of data

Pre-sale runs in one system and post-sale in another, and neither one holds the full picture. Every campaign starts by deciding which platform has the right data and which handoff has to be maintained to keep it that way.

Conversion Agents

Clear the campaign ops queue

Agents build the audiences, prepare the campaign assets, and QA every send before it goes out, so the intake queue stops setting your team's priorities. Approval-first and permission-scoped, so nothing ships without a human reviewing it.

Requests come back as drafts

List builds, audience asks, and campaign changes arrive as plain-English requests and come back as a drafted campaign with the segment attached. Your team reviews and approves instead of building each one by hand.

Agents on one system of record

Every agent works from the same unified data layer, so two of them never act on two different versions of the same person. Each run is permission-scoped and leaves an auditable artifact.

When a ticket lands

MOps Intake

Before each send

Campaign QA

Every Friday at 4pm

Weekly Performance Digest

Every 30 minutes

Deliverability Watch

When you ask

Audience Builder

When a new lead arrives

Lead Routing

Daily at 2am

List Hygiene

Every Monday at 9am

Pipeline Reporter

Continuously

Sync Watchdog

When you ask

Account Brief Writer

When a ticket lands

MOps Intake

Before each send

Campaign QA

Every Friday at 4pm

Weekly Performance Digest

Every 30 minutes

Deliverability Watch

When you ask

Audience Builder

When a new lead arrives

Lead Routing

Daily at 2am

List Hygiene

Every Monday at 9am

Pipeline Reporter

Continuously

Sync Watchdog

When you ask

Account Brief Writer

Continuously

Lifecycle Stage Mover

When a lead qualifies

MQL to SDR Handoff

When you draft an email

Subject Line Optimizer

Before each send

Send Time Optimizer

After each webinar

Webinar Follow-Up

Every hour

Intent Signal Watcher

Daily

Churn Risk Notifier

Monthly

Re-engagement Wrangler

When you ask

Localization Agent

Weekly

Nurture Gap Finder

Continuously

Lifecycle Stage Mover

When a lead qualifies

MQL to SDR Handoff

When you draft an email

Subject Line Optimizer

Before each send

Send Time Optimizer

After each webinar

Webinar Follow-Up

Every hour

Intent Signal Watcher

Daily

Churn Risk Notifier

Monthly

Re-engagement Wrangler

When you ask

Localization Agent

Weekly

Nurture Gap Finder

Approval-first · Permission-scoped · Auditable · SOC 2 Type II

The data layer

Locations, products, and people in one model

Connect Snowflake and Salesforce natively, custom objects included, so location and product tables become first-class objects in segments, personalization, and workflow triggers. The link between a person and every location they touch lives in the platform instead of in a workaround.

Salesforce

System of record

Lead.Status updated 2s ago
Account.Industry synced 5s ago
Opportunity.Amount changed 8s ago
Campaign.Members added 12s ago
Contact.Email verified 15s ago
Opportunity.Stage progressed 18s ago
Lead.Status updated 2s ago
Account.Industry synced 5s ago
Opportunity.Amount changed 8s ago
Campaign.Members added 12s ago
Contact.Email verified 15s ago
Opportunity.Stage progressed 18s ago
Conversion

Conversion

Execution layer

0 records synced today avg latency <2s

Bidirectional

Configurable conflict resolution

Campaign sync

Members, statuses, and lead assignment

Custom objects

Standard and custom Salesforce objects

Audit trail

Detailed change history on every sync

Connects natively to your stack

Salesforce Snowflake BigQuery Databricks Redshift PostgreSQL
MAP parity

Pre-sale and post-sale in one platform

Programs, nurtures, scoring, forms, and event promotion carry over from Marketo, and the lifecycle campaigns you run after the sale sit in the same place on the same data. Nothing you run today gets left behind, and the reporting ties back to pipeline and revenue.

Dynamic Email Studio

Drag-and-drop builder with live CRM and warehouse fields. Hyper-personalize every message with dynamic content blocks.

Query Engine & Segmentation

Trigger workflows from CRM changes, product events, and enrichment data. Build audiences with a powerful query builder.

Campaigns & Folders

Organize and manage campaigns at scale with folders, tagging, and team collaboration.

Real-Time Workflows

Visual workflow builder with branching, delays, and AI-powered actions that trigger in real time.

Forms & Pages

Build branded forms and landing pages that feed directly into your workflows. No need for separate tools.

CRM Sync & Auditing

Enterprise Salesforce sync with bidirectional updates, conflict resolution, and full audit logs.

Reporting

Campaign performance tied to pipeline and revenue by persona, segment, and lifecycle stage.

Liquid Templating

Advanced personalization with Liquid syntax for conditional content, loops, and dynamic blocks.

A/B Testing

Test subject lines, content, send times, and workflows to optimize every touchpoint.

RBAC Controls

Fine-grained role-based access control for teams. Enterprise-grade permissions.

The migration

Replacing the system your pipeline runs through

Marketo stays live while Conversion runs in parallel. Our team handles the move and verifies every component against the original; yours keeps shipping campaigns the entire time.

Forward-deployed engineers run it

FDEs migrate your workflows, lists, templates, and scoring models, then QA every component before anything goes live.

About 1-2 hours a week from your team

For roughly three weeks. That's the full time commitment while the migration runs in the background.

Parallel run, zero downtime

Nothing is cut over until every workflow has been verified against the Marketo original. No dark period, no lost sends.

A team that stays embedded

Deployment strategists work inside your marketing org through launch and beyond, with structured workshops in the first weeks and as many as your team wants after.

Used by MOps teams replacing Marketo, Pardot, and HubSpot.

See it running on Toast's data

Book a working session with our team. We'll tailor the demo to your stack and show you exactly how the migration would run.

FAQ

Frequently asked questions

Every migration is led by a dedicated deployment strategist, with forward-deployed engineers moving your programs, smart lists, email templates, and scoring models. The average timeline is about four weeks, running in parallel with Marketo the whole way, and nothing is cut over until it has been verified against the original.

Conversion connects natively to Snowflake, BigQuery, Databricks, Redshift, and PostgreSQL. Tables and views become usable objects in the platform: available in segments, personalization, and workflow triggers, alongside your Salesforce custom objects. Marketing ops configures it in the UI, no engineering tickets and no reverse ETL tool in the middle.

They handle the recurring operational work: ticket intake and triage, pre-send campaign QA, list hygiene, audience building from plain-English requests, and sync monitoring. Every agent is permission-scoped, approval-first, and fully auditable, so your team reviews anything before it ships.

Agents need a marketing system of record to act in, not just read access to data. Conversion is a complete enterprise MAP, email, workflows, forms, campaigns, scoring, and reporting on a unified data model, with a first-class MCP server and an open API so the agents your team builds can drive it too. It is SOC 2 Type II certified, and a deployment team runs the build and stays embedded after launch.

No. The platform is built for marketing operations teams at enterprise companies, but common tasks like building emails, creating segments, and launching workflows are straightforward. Teams evaluating both consistently tell us Conversion is more capable without being harder to use.

Ready to see it on Toast's data?

Book a working session and we'll show Conversion holding the location model, syncing your warehouse natively, agents clearing the campaign ops queue, and the migration plan from Marketo.